Privacy Policy

EceePay ("we", "our", or "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your data when you use the EceePay mobile application and related services.

• Identity Information: Full name, date of birth, national ID or passport number.
• Contact Information: Email address, phone number.
• Financial Information: Account balances, transaction history, top-up and withdrawal records.
• KYC Documents: Photos of ID cards, passports, and selfies submitted for identity verification.
• Biometric Data: Fingerprint or face recognition data used locally on your device for authentication. This data is never transmitted to our servers and is only processed by your device's secure hardware.
• Device Information: Device type, operating system, and unique device identifiers.
• Usage Data: App interactions, login timestamps, and feature usage patterns.

• To create and manage your EceePay account.
• To process money transfers, top-ups, and payments.
• To verify your identity (KYC) as required by financial regulations.
• To detect and prevent fraud, money laundering, and unauthorized access.
• To send transaction notifications and service updates.
• To comply with applicable laws and regulatory requirements.

We do not sell your personal data. We may share it with:

• Regulatory Authorities: As required by law or financial regulators.
• Service Providers: Third-party vendors who help operate our platform under strict confidentiality agreements.
• Law Enforcement: When required by valid legal process.

We implement industry-standard security measures including encryption in transit and at rest, access controls, and regular security audits. However, no system is 100% secure, and we encourage you to use a strong PIN and enable biometric authentication.

We retain your personal data for as long as your account is active and as required by applicable financial laws (typically 5–7 years after account closure for transaction records).

• Access and review your personal data.
• Request correction of inaccurate information.
• Request account closure and data deletion (subject to legal retention requirements).
• Withdraw consent where processing is based on consent.

EceePay is not intended for use by persons under the age of 18. We do not knowingly collect data from minors.

We may update this Privacy Policy from time to time. We will notify you of significant changes via the app or email. Continued use of EceePay after changes constitutes acceptance of the updated policy.

If you have questions or concerns about this Privacy Policy, please contact us at: